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Support
A*CRC expert staff provide support and assistance in matters such as creating a new user account, familiarizing users with services, selecting the most suitable hardware, job submission and scheduling, code porting, development, parallelisation and optimisation.
For general enquiries contact the A*CRC helpdesk by or call the A*CRC hotline at (65) 6419-1496.
The recommended method for contacting us about problems or failures is by logging them directly through the fault reporting system.
Requesting an account
To obtain an account on an A*CRC machine apply online. Proceed to the Account Registration page.
Accessing A*CRC machines
Access to A*CRC system resources is described in detail on the Access Information page.
File systems and file management
Information on:
- $HOME, $DATA and /scratch working directory,
- Backup,
- Archiving; and
- File transfer using WinSCP and sFTP,
is presented on the File Systems and File Management page.
Software and Code development
For information on software available on the A*CRC systems, including:
- In-house, A*STAR developed software
- Licensed software
- Open Source software
- Mathematical Libraries
- Parallelization Tools
- Schedulers
the user is advised to visit the Software page.
The Code development page describes software, utilities and tools such as:
- File Editors
- Compilers
- Debugging Tools
- Computing Tools
- MPI and OpenMP.
Running Jobs
Information on:
- Schedulers
- Interactive jobs
- Batch jobs
- Job Limits
- Machine Status
- Ganglia
- Fusion Cloud
- Tuning and Optimization
- Shells and Scripting
- Storage, backup and purge
- Visualisation
- Fault Reporting
- User Login – Online
is contained on the Running Jobs page.
A*CRC User Tools
A*CRC has created or made available several useful tools for common tasks such as requesting a new account, machines status and job queues status, job submission portal and file system storage usage analysis and profiling tool. The tools are accessible directly from several access points at A*CRC website, and the full listing is given on the A*CRC User Tools page.
Feedback
Enquires, comments, feedback, suggestions and questions from users of the A*CRC systems, and visitors to this website, are welcome. Please use the Feedback & Enquiry Form.
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Last Updated - 25th Nov 2011 |
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